Joe Downing, Ph.D.

Joe Downing, Ph.D.
Associate Professor of Corporate Communication, Liberal Arts
Head Golf Coach, Athletics
M.S. Grumbacher Information Sciences and Technology Center, Room 214
1031 Edgecomb Avenue
York, PA 17403-3326

Interpersonal rapport in call center interactions

Using Amazon's Mechanical Turk to collect nontraditional participant samples

From text, to the static image, to live-streaming apps: An overview of social media technology use during the critical period of a crisis, New Media and Public Relations - February 1, 2017

Assessing risk following a Wireless Emergency Alert: Are 90 characters enough?, Journal of Homeland Security and Emergency Management

From text, to the static image, to live-streaming apps: An overview of social media technology use during the critical period of a crisis.

How individuals process NWS weather warning messages on their cell phone, Weather and Society - July (3rd Quarter/Summer), 2013

“What's going on?” Issues and challenges involved in communicating crisis events on college campuses, New Media and Public Relations - March 27, 2012

Communicating severe weather to mobile stakeholders: Challenges and future trends, Weather & Society Watch - January (1st Quarter/Winter) 20, 2012

K-12 parents' attitudes about their school district's mass notification service, Journal of School Public Relations - October (4th Quarter/Autumn), 2011

Linking communication competence with call center technicians' up selling skills, Journal of Business Communication - October (4th Quarter/Autumn), 2011

Computer and Display Programs in Education, International Communication Association's Encyclopedia of Communication - January (1st Quarter/Winter), 2011

Thinking and interacting like a leader: The TILL system for effective interpersonal communication, Journal of Business Communication - 2008

Computer and display programs in education, International Communication Association's Encyclopedia of Communication - 2008

Why first-level call center technicians need knowledge management tools, Strategic Knowledge Management in Multinational Organizations - 2008

Using mediated communication channels in a crisis, New Media and Public Relations - 2007

No greater sacrifice: American Airlines employee crisis response to the September 11 attack, Journal of Applied Communication Research - 2007

Using customer contact center technicians to measure the effectiveness of online help systems, Technical Communication - 2007

Using electronic surveys in organizational/employee communication research: A study at GE's Global Research Center, IEEE Transactions on Professional Communication - 2007

'It's easier to ask someone I know:' Call center technicians' adoption of knowledge management tools, Journal of Business Communication - 2004

A guide to implementing PowerPoint and overhead LCD projectors in communication classrooms, American Communication Journal - 2002

Teaching students in the basic course how to use presentation software., Communication Education - 2001

Speaking Ebonics in a professional context: The role of ethos/source credibility and perceived sociability of the speaker, Technical Writing & Communication - 2000